Utility Billing Solutions
Managing utility billing, payments, and customer accounts should be efficient, accurate, and easy for both staff and customers. Gemini Technology Solutions offers a complete utility management platform designed to simplify operations, improve payment processing, and provide full visibility across the utility revenue cycle.
Our utility software brings billing, payments, customer support, and account management together in one unified system, eliminating the complexity of managing multiple vendors and disconnected platforms.
What Our Utility Billing Software Does
Gemini utility software provides a centralized platform to manage customer utility accounts and process payments across multiple channels. From statement generation to payment posting and customer support, everything works together in a single system.
Core capabilities include:
- Managing customer utility accounts
- Generating and sending customer statements
- Processing payments across all channels
- Posting all payment types directly to accounts
- Providing reporting and account visibility for administrators
This integrated approach improves accuracy, reduces manual work, and helps utilities operate more efficiently.
Who Utility Billing is For
Our utility software is built for municipalities and independent utility providers that manage public or private utility services. Common users include:
- Municipal water departments
- Sewer departments
- Electric utilities
- Stormwater departments
- Independent utility providers
The platform scales to support utilities of varying sizes while maintaining consistent performance and reliability.
Instead of relying on multiple systems and vendors, our platform supports the full utility revenue cycle in one place.
Full Utility Revenue Cycle Management
Customer Statements
Generate and send accurate customer statements using the data provided by your organization.
Payment Services
Offer flexible payment options that meet customer expectations.
Online and Mobile Payments
Customers can pay securely through a user-friendly web and mobile payment portal.
Mail Payments via Gemini Lockbox
Mailed payments are processed through our secure lockbox services and automatically added to customer accounts.
Phone Payments
Customers can make payments through a staffed call center.
Call Center and Support
Customer service representatives have access to the management platform to correct accounts, answer questions, and process payments in real time.
Over-the-Counter Payments
Support in-person payment processing when needed.
Key Pain Points We Solve
Integrated Payments and Billing
Statements, payments, and account access are fully integrated, eliminating manual data movement and reconciliation.
No Custom Integrations Required
Avoid building and maintaining complex integrations between systems. All payment data is automatically imported and posted.
Single Vendor Solution
Reduce vendor management by working with one provider for billing, payments, lockbox services, and support.
Seamless Payment Posting
Online, phone, mail, and over-the-counter payments are all posted directly to customer accounts.
Call Center Efficiency
Support staff can access account data, correct issues, and process payments without switching systems.
Lockbox Integration
Mailed payments and check images are processed through Gemini lockbox services and added directly to the platform.
Cost-Effective Solution
A moderate cost structure compared to more expensive utility software platforms.
Simplified Billing Process
Streamlined workflows reduce administrative overhead and improve accuracy.
Management and Customer Platforms
Management Platform
Administrators can log in to manage accounts, review payment activity, generate reports, and maintain customer data. The platform provides full visibility and control over utility operations.
Customer Platform
Customers can view statements, make payments, set up automatic payments, and manage their accounts through a secure online portal designed for ease of use.
Utilities We Support
Gemini utility software is designed to support a wide range of utility types, including:
- Water
- Gas
- Electric
- Sewer
- Stormwater
- Telecommunications and cable services
This flexibility allows municipalities and providers to manage multiple utility services within a single platform.
Frequently Asked Questions
Do you offer a payment portal?
Yes. We provide a user-friendly payment portal that accepts major card payment types.
How can customers pay their utility bills?
Customers can pay online through the portal, mail in their payment, or contact the call center to make a payment by phone.
What data is needed to send customer statements?
We require customer name, address, and customer or account number to generate and send statements.
Can administrators access account data?
Yes. Authorized administrators can log in and access all account and payment data.
Can customers set up automatic payments?
Yes. Automatic payments can be set up through the online portal, by contacting customer service, or through bank bill pay services.
Modern Utility Management Made Simple
Gemini Technology Solutions utility billing software delivers a streamlined, reliable way to manage billing, payments, and customer accounts in one complete platform. If your organization is looking to reduce complexity, improve payment processing, and enhance customer service, our utility solutions are built to support your needs.
Contact our team to learn more or request a customized quote tailored to your utility billing operations.